Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@rule28.com

Order Queries

Please send us an email and we will respond to you within 24 hours. Our customer service team are available Monday to Friday 09:00 - 17:00 GMT.

Thank you for shopping with us!

What should I do if my order hasn't been delivered yet?

1. Check the estimated delivery date- You can find your estimated delivery window in your Order Despatched email- please allow until the end of the day on this date for your order to reach you.

2. Track the order online- Id you selected a tracked service when your placed your order, you'll be able to track the progress of your delivery through the postal/courier system. Any tracking information will have been send to you in your despatch confirmation email. If you did not select a tracked service, your order is not trackable. 

3. Contact us- If your estimated delivery date has passed and you have not yet received your order, please drop us an email so we can help you further.

We guarantee a 100% Full Refund if you do not receive your order. For more information visit our Refund Policy here.

We are sorry if you have received a faulty item or are unsatisfied with your order. Please contact us quoting your order number along with details of the issue. Please provide us with images of the problem to ensure a quick and smooth resolution. 

Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.

We want you to be able to get the right size first time. We advise to refer to our size guide here. If you require further assistance please do not hesitate to send us an email. 

Payment

Yes! We understand your personal security and safety is of paramount importance. As affiliates of Amazon Pay and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.

You can currently pay with one of the following payment methods: Credit/Debit card, Paypal, Google Pay & Shop Pay 

Returns & Refunds

If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund up to 28 days after delivery.

 For more information on exchanges, international returns and faulty items please visit our returns & refunds policy

All returns must be unused and should be returned in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.   

Please wrap items securely and label clearly with your order number on the outside of the packaging, please add a note to the package to explain the reason for your return. 

Post to our distribution office:

Rule 28 Returns

c/o Green Snow Ltd

15-17 Mortimers Industrial Estate

Ower

SO51 6AF

The customer is responsible for returning the item to us, please make sure you take adequate steps to ensure the security of the contents during transit back. We cannot be held responsible for exchange or refund if reasonable steps are not taken

If you have any further queries, please do not hesitate to drop us an email. We are happy to help!

We aim to process all returns within 7-14 days of receiving your package back at our warehouse.

 Any refund will be automatically issued to the payment method you used to place your original order. This can take 3-5 working days to be in your account depending on your bank. 

If your return hasn't reached us after the timeframe, please get in touch with your proof of postage so we can help you further.

Shipping

We ship to the UK, Europe, and Rest of World. All available with either standard or tracked options. visit our shipping page here