Shipping & Delivery
Domestic (United Kingdom)
|Standard (within 3-5 business days)
|Tracked (within 2-3 business days)
|Tracked Free (within 2-3 business days)
|Order > £100
|UK Express (within 1-2 business days via courier)
|Standard (within 5-10 business days)
|Tracked (within 3-7 business days)
|Tracked Free (within 3-7 business days)
|Order > £150
Rest of the World
Standard (within 15-20 business days)
Tracked (within 10-15 business days)
Courier (within 2-3 business days)
Varies by country
Please note, all stated delivery times are estimated and are from the day of dispatch not from the day of order, which may not be the same. Estimates assume no delays with customs clearance.
*UK Express delivery is NOT guaranteed to the following postcodes and areas – most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.
CUSTOMS & INTERNATIONAL IMPORT CHARGES
Some heavy or bulky order may need to be sent via DHL and incur additional postage costs. We will notify you of any additional shipping charges prior to despatch.
OTHER SHIPPING INFORMATION
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. Standard orders will usually be sent via Royal Mail and express orders via DPD or a priority Royal Mail service. All international orders will be sent via Royal Mail, DPD or DHL Express.
We always endeavour to ship orders as quickly as possible, but there may be delays over busy trading periods. All orders placed after midday Monday-Friday will be shipped on the next business day. We do not dispatch orders on the weekend. Please note, all first orders that are going to a separate delivery address may take longer to process. We advise that all first orders should go to your billing or business address.
Please note that if your order includes an item which has a status of 'preorder', then the whole order will be delayed until the preorder item is available and the whole order can be shipped.
If you are away from your address when delivery is attempted our courier will put a card through your door allowing you to re-book a delivery or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day. Rule 28 reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Parcels going to some countries (including but not limited to: Mexico, Colombia, Brazil, Chile, Israel, South Africa) are occasionally taking in excess of 12 weeks to be delivered. Unfortunately we have no control over these parcels and how quickly they are passed through customs.
TRACKED AND SIGNED ORDERS
Orders that are dispatched using a Tracked and Signed for Service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place or left without a signature this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel.
Courier returned items will be added back into our stock and your order credited back to you with the order total minus the fee the courier charges us to deliver the item back to us. You will have to place the order again to have the item(s) reshipped.
Please check delivery and billing addresses carefully before confirming your order, as this could cause the order to be declined or a delivery made to an incorrect address. If a customer does input any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel, i.e. the customer will have to try to retrieve the parcel themselves at their own cost.
PRODUCT DELIVERY ERRORS
All delivery errors must be reported within 1 day of the date of delivery with supporting images. All orders go through a rigorous checking system before being packed and leaving our warehouse. If you are a UK customer and you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.
If you have received your parcel in a poor or damaged condition or have items missing, please try to keep all outer packaging so that we can collect this and send to our couriers for investigation. Any damaged boxes must be signed for as 'damaged' at delivery. Where possible sign with the word 'damaged + your name' in the signature box. You may be asked to send us photos of the damaged packaging and / or product, this is because photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product / packaging itself.
Orders going internationally can take a little longer. They can sometimes get delayed in customs. We advise keeping an eye on any tracking information that you may have been provided with.